4 Tips to Creating an Employee Monitoring Program

SOURCE: business.com

surveillance.280by280Here’s how to craft a monitoring program that can satisfy the employer’s need for information security while minimizing the impact on employee privacy:

  • Be Upfront. Don’t hide the fact that there are cameras in the workplace, that computers are monitored, or that phone calls are recorded. Explain how the monitoring protects employees and helps you help them do their work. Honest employees won’t be concerned, and the dishonest ones may be discouraged and look for work elsewhere, which is what you want.
  • Establish a Company Policy. Formulate an employee privacy policy and stick to it. Define exactly why cameras are there, when they are to be used, and how. For example, you may want cameras in your warehouse to observe workflows and promote better safety practices. Or you may want to record customer service calls for the purpose of finding scripts that work well. Use the monitoring for performance improvement, not punishment.
  • Show Employees How Video Surveillance Works for Them. Share what you discover from analyzing the video. Use it for employee training. Ask employees to review videos for process improvement.
  • Limit Use. That means keeping surveillance out of places where employees can expect some privacy, such as a break room.

It’s your business. You have the right to protect it. You also have the right to record what happens on your premises, within certain legal and ethical boundaries. The majority of businesses now monitor their employees in some way. With a few simple precautions, workers can safeguard their personal privacy on the job. And employers can better protect their businesses and the people who work there.

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